Refund policy
Return & Refund Policy
We want you to be completely satisfied with your order from Manhattan Viral. If something isn’t right, we’re here to help.
📦 30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To qualify, your item must be:
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In the same condition as received
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Unworn or unused
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With original tags attached
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In the original packaging
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Accompanied by a receipt or proof of purchase
📧 How to Start a Return
Email support@manhattanviralchannel.com with your order number and details.
We will review your request and send instructions, including the correct return address and a prepaid return label if applicable.
Important: Do not return items directly to Printify or our suppliers without prior authorization — unauthorized returns may not be accepted.
❌ Non-Returnable Items
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Perishable goods (food, flowers, plants)
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Personal care items (cosmetics, etc.)
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Custom or personalized items
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Gift cards
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Items marked “Final Sale”
📬 Return Address
All returns are processed through our authorized fulfillment centers.
Once your return is approved, we’ll provide the correct return address based on your product type and location.
Business Contact:
Manhattan Viral
87 Ellwood St, Apt 4i
New York, NY 10040
Phone: (917) 530-6364
Email: support@manhattanviralchannel.com
🛠 Damaged, Defective, or Incorrect Items
Inspect your order upon delivery. If it’s damaged or incorrect, contact us within 7 days at support@manhattanviralchannel.com with:
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Order number
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Photos of the item
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Description of the issue
We will arrange for a replacement or refund right away.
🔁 Exchanges
We do not offer direct exchanges. Please place a new order after returning your original item.
💸 Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 7–10 business days.
Original shipping costs are non-refundable. If your order included free shipping, we reserve the right to deduct our actual shipping cost from the refund.
🕒 Late or Missing Refunds
If you haven’t received a refund:
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Check your bank or credit card statement again
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Contact your payment provider — it may take time before your refund is officially posted
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If you’ve done all this and still haven’t received it, email support@manhattanviralchannel.com